mantisbt:support_corner
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mantisbt:support_corner [2012/10/04 11:26] – Added sample resolution message for support requests, minor corrections dregad | mantisbt:support_corner [2014/01/09 08:54] (current) – dregad | ||
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====== Support Corner ====== | ====== Support Corner ====== | ||
- | Our target should always be to resolve more bugs than our incoming rate. Use the [[http:// | + | Our target should always be to resolve more bugs than our incoming rate. Use the [[http:// |
+ | |||
Line 8: | Line 10: | ||
During triage, try to do the following: | During triage, try to do the following: | ||
- | - Identify and resolve | + | - If possible, try to immediately |
- | - Resolve | + | * duplicates |
- | This is not a bug or feature request for MantisBT (you are asking for help on how to configure the system). I am therefore resolving this issue as "no change required" | + | * support requests (i.e. issues that are neither a bug in Mantis nor a new feature request) as //no change required// |
- | Please use the forums, the mantisbt-help mailing list or IRC to get support | + | * bugs related |
- | http://www.mantisbt.org/support.php | + | * " |
- | </ | + | * old localization bugs (prior to swite-TranslateWiki), |
- | | + | |
- Update categories as appropriate. | - Update categories as appropriate. | ||
- Revise priority / severity if needed | - Revise priority / severity if needed | ||
- Add relationships if appropriate. | - Add relationships if appropriate. | ||
- | - If an issue is critical and should be fixed in the next release, then set the target release as appropriate. | + | - Set target release: |
- | - Whenever an issue is waiting on feedback from reporter make sure it is marked as feedback. | + | - Add standard tags like " |
- | - Add standard tags like " | + | - Acknowledge issues that make sense rather leaving them as New. |
- | - It is OK resolving | + | - Whenever requesting additional information from the reporter, Use of one of the **MoreInfo* snippets** in the feedback request bugnote is recommended. \\ Also make sure that the status is changed to **feedback**, |
- | - If there are very old localization bugs, they would probably be outdated. | + | |
Help with the forums would be greatly appreciated as well. | Help with the forums would be greatly appreciated as well. | ||
+ | |||
mantisbt/support_corner.1349364400.txt.gz · Last modified: 2012/10/08 07:08 (external edit)