Developer cannot closed ticker after version upgrade from 2.21.6 to 2.24

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khairul
Posts: 2
Joined: 17 Apr 2020, 08:17

Developer cannot closed ticker after version upgrade from 2.21.6 to 2.24

Post by khairul »

Hi all,

Who can assist me? Developer level cannot closed the ticket after resolved. Button closed is missing
2020-04-17 16.22.56.jpg
2020-04-17 16.22.56.jpg (162.31 KiB) Viewed 2244 times
This issue happened after i upgrade from 2.21.6 to 2.24

Please assist.

Thank you.
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Developer cannot closed ticker after version upgrade from 2.21.6 to 2.24

Post by atrol »

Check access level for "closed" on "Workflow Transitions" page.
On "Workflow Thresholds" page look for "Status where an issue becomes read only" and "Update readonly issues"
This issue happened after i upgrade from 2.21.6 to 2.24
Version 2.21.6 does not exist.
Please use Search before posting and read the Manual
khairul
Posts: 2
Joined: 17 Apr 2020, 08:17

Re: Developer cannot closed ticker after version upgrade from 2.21.6 to 2.24

Post by khairul »

Hi Atrol,

Thanks for helping me. The issue was resolved.

Sorry for my bad. My previous version 2.21.1 not 2.21.6 :)
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