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privileges to prevent user from accessing tickets based on category

Posted: 30 Sep 2020, 14:22
by titovetch
Hi,
can i set privileges to prevent user from accessing tickets based on category

Example :
reported to able to access any ticket with category "testing " and manager can do it

Re: privileges to prevent user from accessing tickets based on category

Posted: 04 Oct 2020, 08:54
by atrol
Category based access control is not supportd out of the box.
titovetch wrote:
30 Sep 2020, 14:22
Example :
reported to able to access any ticket with category "testing " and manager can do it
Category "testing"?
I would not use category for it, but introduce a new status "testing" (read the admin guide for it)
After that you can configure on admin pages which access levels are allowed to change to a certain status.