Hello,
I want to know if it is possible to auto assign ticket with another way by "assign to" in option category ?
We want to autoassign ticket by two cirterias.
So far I remember in older version we could use category and sub-category for doing this action.
In our exemple we want to send automatic ticket for group on charge of troublesheting in "Fiber" and send automatic on a group in charge of on particular geographic departement in France.
I hope i expose my subject quite clearly.
Best Regards
Patrice
Autoassign ticket in latest Mantis Version
Moderators: Developer, Contributor
Re: Autoassign ticket in latest Mantis Version
If you cannot solve this with the (sub)categories, your best option is to create a small plugin