Autoassign ticket in latest Mantis Version

General discussion of Mantis.

Moderators: Developer, Contributor

Post Reply
pjulien
Posts: 2
Joined: 05 Aug 2020, 12:10

Autoassign ticket in latest Mantis Version

Post by pjulien »

Hello,

I want to know if it is possible to auto assign ticket with another way by "assign to" in option category ?

We want to autoassign ticket by two cirterias.

So far I remember in older version we could use category and sub-category for doing this action.

In our exemple we want to send automatic ticket for group on charge of troublesheting in "Fiber" and send automatic on a group in charge of on particular geographic departement in France.

I hope i expose my subject quite clearly.

Best Regards

Patrice
cas
Posts: 1586
Joined: 11 Mar 2006, 16:08
Contact:

Re: Autoassign ticket in latest Mantis Version

Post by cas »

If you cannot solve this with the (sub)categories, your best option is to create a small plugin :mrgreen:
Post Reply