I take it you are running 0.10.1?
This was fixed in 0.11.0-DEV here: https://github.com/mantisbt-plugins/Ema ... 5bb7939d35
We choose to ignore anything longer then 255 chars per message id.
Please update to the latest DEV version
Search found 637 matches
- 26 Feb 2021, 02:12
- Forum: EmailReporting
- Topic: email processing stuck because of msg ID field length
- Replies: 1
- Views: 25
- 19 Feb 2021, 19:20
- Forum: EmailReporting
- Topic: Help with customer suport use case: how to reply to created tickets?
- Replies: 18
- Views: 748
- 19 Feb 2021, 18:52
- Forum: EmailReporting
- Topic: Help with customer suport use case: how to reply to created tickets?
- Replies: 18
- Views: 748
Re: Help with customer suport use case: how to reply to created tickets?
It matches properly when its ""First Last" <name@example.com>" the part after that is the issue. It's not a situation we've ever had to deal with. But yes we need to make sure EmailReporting handles it properly. Exchange does something similar i believe. I'll check that line to m...
- 19 Feb 2021, 18:47
- Forum: EmailReporting
- Topic: EmailReporting Plugin
- Replies: 1
- Views: 32
Re: EmailReporting Plugin
Which webserver are you using? IIS? Apache? something else? What version of PHP are you running? It's possible an error is encountered because of deprecated functionality in PHP. Please update to the latest 0.11.0-DEV and see if it still happens. It might also be a good idea to update MantisBT while...
- 15 Feb 2021, 19:31
- Forum: EmailReporting
- Topic: Help with customer suport use case: how to reply to created tickets?
- Replies: 18
- Views: 748
Re: Help with customer suport use case: how to reply to created tickets?
You can redirect the output of the job to a file. I suggest you google "output to file linux" (or windows depending on your OS) email_is_valid() is a built-in function of MantisBT that validates email addresses. If $g_validate_email is enabled in the MantisBT config file then EmailReportin...
- 14 Feb 2021, 22:49
- Forum: EmailReporting
- Topic: Email CC contacts to be added automatically as Monitoring Users
- Replies: 7
- Views: 169
- 14 Feb 2021, 17:03
- Forum: EmailReporting
- Topic: Email CC contacts to be added automatically as Monitoring Users
- Replies: 7
- Views: 169
Re: Email CC contacts to be added automatically as Monitoring Users
EmailReporting only receives emails MantisBT sends emails EmailReporting can add CC and TO to the monitoring list of a issue. Please see the EmailReporting "Manage Configuration Options" page. You will find the page when you visit the page where you added your mailbox to EmailReporting. Th...
- 12 Feb 2021, 22:16
- Forum: EmailReporting
- Topic: Help with customer suport use case: how to reply to created tickets?
- Replies: 18
- Views: 748
Re: Help with customer suport use case: how to reply to created tickets?
This answers what emails EmailReporting processes: https://www.mantisbt.org/wiki/doku.php/mantisbt:plugins:emailreporting#mailbox_type If EmailReporting runs into an unhandled error. The email will be retried on the next run. Most likely it will run into the same error so that would require manual c...
- 12 Feb 2021, 14:27
- Forum: EmailReporting
- Topic: Email CC contacts to be added automatically as Monitoring Users
- Replies: 7
- Views: 169
Re: Email CC contacts to be added automatically as Monitoring Users
Well actually that is possible
http://www.mantisbt.org/wiki/doku.php/m ... from_cc_to
The default is No. So set it to Yes and it should work.
http://www.mantisbt.org/wiki/doku.php/m ... from_cc_to
The default is No. So set it to Yes and it should work.
- 05 Feb 2021, 21:17
- Forum: EmailReporting
- Topic: Email Confirmation on Ticket Creation
- Replies: 1
- Views: 127
Re: Email Confirmation on Ticket Creation
EmailReporting emulates normal MantisBT behavior. More then likely when a user reports a ticket through MantisBT they won't get a notification either The primary culprit for this is the email_receive_own option which is turned off by default. You can either turn on that setting for MantisBT (and Ema...
- 04 Feb 2021, 21:02
- Forum: EmailReporting
- Topic: Help with customer suport use case: how to reply to created tickets?
- Replies: 18
- Views: 748
Re: Help with customer suport use case: how to reply to created tickets?
Interesting solution. If it works for you that's very good. There are a couple things to consider " Readonly threshold for issues " MantisBT by default makes issues read only on RESOLVED status. You might want to adjust that since it could be one of the reasons a note is instead turned int...
- 03 Feb 2021, 15:21
- Forum: EmailReporting
- Topic: Email Received as Plain Text(HTML tags) and not Correct
- Replies: 2
- Views: 202
Re: Email Received as Plain Text(HTML tags) and not Correct
Are you getting that html code in your MantisBT ticket?
Which version of EmailReporting are you running?
Please enable EmailReporting debug mode and reproduce the issue
It should write a raw_msg en parsed_msg.
Please provide those (via private message if necessary).
Which version of EmailReporting are you running?
Please enable EmailReporting debug mode and reproduce the issue
It should write a raw_msg en parsed_msg.
Please provide those (via private message if necessary).
- 02 Feb 2021, 16:34
- Forum: EmailReporting
- Topic: How to change the link created from EmailReporting Plugin
- Replies: 22
- Views: 686
Re: How to change the link created from EmailReporting Plugin
That is the desired domain name. Problem is, is that periodically it is overwritten with https://40.113.150.68:443/ and apparently also the old domain name. Since we don't know what causes the different values and i cannot look into your environment to see what is happening i advise the following Re...
- 02 Feb 2021, 09:52
- Forum: EmailReporting
- Topic: How to change the link created from EmailReporting Plugin
- Replies: 22
- Views: 686
Re: How to change the link created from EmailReporting Plugin
Like stated here https://www.mantisbt.org/forums/viewtop ... 321#p71321
It's a webpage, so open it in a browser
It's a webpage, so open it in a browser
- 01 Feb 2021, 21:25
- Forum: EmailReporting
- Topic: How to change the link created from EmailReporting Plugin
- Replies: 22
- Views: 686
Re: How to change the link created from EmailReporting Plugin
I've got a windows installation using IIS webserver so works differently This is the recommended linux method through cronjob: https://github.com/mantisbt-plugins/EmailReporting/blob/master/doc/INSTALL.txt#L120-L121 This is the recommended windows method using task scheduler: https://github.com/mant...