Search found 637 matches

by SL-Gundam
26 Feb 2021, 02:12
Forum: EmailReporting
Topic: email processing stuck because of msg ID field length
Replies: 1
Views: 25

Re: email processing stuck because of msg ID field length

I take it you are running 0.10.1?
This was fixed in 0.11.0-DEV here: https://github.com/mantisbt-plugins/Ema ... 5bb7939d35

We choose to ignore anything longer then 255 chars per message id.

Please update to the latest DEV version
by SL-Gundam
19 Feb 2021, 18:52
Forum: EmailReporting
Topic: Help with customer suport use case: how to reply to created tickets?
Replies: 18
Views: 748

Re: Help with customer suport use case: how to reply to created tickets?

It matches properly when its ""First Last" <name@example.com>" the part after that is the issue. It's not a situation we've ever had to deal with. But yes we need to make sure EmailReporting handles it properly. Exchange does something similar i believe. I'll check that line to m...
by SL-Gundam
19 Feb 2021, 18:47
Forum: EmailReporting
Topic: EmailReporting Plugin
Replies: 1
Views: 32

Re: EmailReporting Plugin

Which webserver are you using? IIS? Apache? something else? What version of PHP are you running? It's possible an error is encountered because of deprecated functionality in PHP. Please update to the latest 0.11.0-DEV and see if it still happens. It might also be a good idea to update MantisBT while...
by SL-Gundam
15 Feb 2021, 19:31
Forum: EmailReporting
Topic: Help with customer suport use case: how to reply to created tickets?
Replies: 18
Views: 748

Re: Help with customer suport use case: how to reply to created tickets?

You can redirect the output of the job to a file. I suggest you google "output to file linux" (or windows depending on your OS) email_is_valid() is a built-in function of MantisBT that validates email addresses. If $g_validate_email is enabled in the MantisBT config file then EmailReportin...
by SL-Gundam
14 Feb 2021, 17:03
Forum: EmailReporting
Topic: Email CC contacts to be added automatically as Monitoring Users
Replies: 7
Views: 169

Re: Email CC contacts to be added automatically as Monitoring Users

EmailReporting only receives emails MantisBT sends emails EmailReporting can add CC and TO to the monitoring list of a issue. Please see the EmailReporting "Manage Configuration Options" page. You will find the page when you visit the page where you added your mailbox to EmailReporting. Th...
by SL-Gundam
12 Feb 2021, 22:16
Forum: EmailReporting
Topic: Help with customer suport use case: how to reply to created tickets?
Replies: 18
Views: 748

Re: Help with customer suport use case: how to reply to created tickets?

This answers what emails EmailReporting processes: https://www.mantisbt.org/wiki/doku.php/mantisbt:plugins:emailreporting#mailbox_type If EmailReporting runs into an unhandled error. The email will be retried on the next run. Most likely it will run into the same error so that would require manual c...
by SL-Gundam
12 Feb 2021, 14:27
Forum: EmailReporting
Topic: Email CC contacts to be added automatically as Monitoring Users
Replies: 7
Views: 169

Re: Email CC contacts to be added automatically as Monitoring Users

Well actually that is possible
http://www.mantisbt.org/wiki/doku.php/m ... from_cc_to

The default is No. So set it to Yes and it should work.
by SL-Gundam
05 Feb 2021, 21:17
Forum: EmailReporting
Topic: Email Confirmation on Ticket Creation
Replies: 1
Views: 127

Re: Email Confirmation on Ticket Creation

EmailReporting emulates normal MantisBT behavior. More then likely when a user reports a ticket through MantisBT they won't get a notification either The primary culprit for this is the email_receive_own option which is turned off by default. You can either turn on that setting for MantisBT (and Ema...
by SL-Gundam
04 Feb 2021, 21:02
Forum: EmailReporting
Topic: Help with customer suport use case: how to reply to created tickets?
Replies: 18
Views: 748

Re: Help with customer suport use case: how to reply to created tickets?

Interesting solution. If it works for you that's very good. There are a couple things to consider " Readonly threshold for issues " MantisBT by default makes issues read only on RESOLVED status. You might want to adjust that since it could be one of the reasons a note is instead turned int...
by SL-Gundam
03 Feb 2021, 15:21
Forum: EmailReporting
Topic: Email Received as Plain Text(HTML tags) and not Correct
Replies: 2
Views: 202

Re: Email Received as Plain Text(HTML tags) and not Correct

Are you getting that html code in your MantisBT ticket?
Which version of EmailReporting are you running?

Please enable EmailReporting debug mode and reproduce the issue
It should write a raw_msg en parsed_msg.
Please provide those (via private message if necessary).
by SL-Gundam
02 Feb 2021, 16:34
Forum: EmailReporting
Topic: How to change the link created from EmailReporting Plugin
Replies: 22
Views: 686

Re: How to change the link created from EmailReporting Plugin

That is the desired domain name. Problem is, is that periodically it is overwritten with https://40.113.150.68:443/ and apparently also the old domain name. Since we don't know what causes the different values and i cannot look into your environment to see what is happening i advise the following Re...
by SL-Gundam
01 Feb 2021, 21:25
Forum: EmailReporting
Topic: How to change the link created from EmailReporting Plugin
Replies: 22
Views: 686

Re: How to change the link created from EmailReporting Plugin

I've got a windows installation using IIS webserver so works differently This is the recommended linux method through cronjob: https://github.com/mantisbt-plugins/EmailReporting/blob/master/doc/INSTALL.txt#L120-L121 This is the recommended windows method using task scheduler: https://github.com/mant...